Shipping: We fulfill orders within 2-5 business days. Typically orders arrive in 1-3 business days in the Greater Toronto Area and up to 7 business days across Canada. However, we rely on partners like Canada Post to take care of the logistics, and due to unforeseen circumstances, shipping can take longer than usual. A tracking code will be provided with all orders and any shipping concerns should first be directed to Canada Post as it is out of control when it has left our facility.
Refunds: Elpida Cafe & Roastery is a small family-run business. We have a small number of staff members and so don't have the same economies of scale or resources that many multi-national corporations have. That being said, if you are not happy with your experience with our products, please let us know and we'll do everything we can to make you 100% satisfied. We can and are willing to either resend your shipment if it is damaged OR issue you a refund. Contact us at firstname.lastname@example.org.